Remove Management Remove Operator Remove Technician
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Breaking Down Barriers

American Gas Association

However, for Columbia Gas of Ohio technicians, a language barrier made it difficult to serve a growing Haitian community. With approximately 10,000 Haitian immigrants moving to Springfield in the past six years, technicians Justine Larocque and Ben DeHart struggled to communicate with new customers. and Who owns this property?

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Field Goals 

American Gas Association

For Citizens Energy Group, a delighted customer surprised a technician by popping up behind him because she was so excited to know his exact arrival timeand to see him actually show up. Surveys and benchmarking revealed that customers wanted to know their technicians arrival times, so they could plan accordingly.

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Oil Rigs Down, Gas Rigs Up – Weekly Drilling Snapshot – Baker Hughes

Oil Gas Leads

Capex trends : E&Ps to cut spending 3% in 2025 vs. 2024 2024: Flat spending 2023: +27%, 2022: +40%, 2021: +4% Crude Output Forecast (EIA) : 2024: 13.2 million bpd (record) 2025: 13.4

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Safelift secures contract renewal with TECA amid continued growth

Offshore Energies UK

Steve Morrison, Deputy Operations Technical Manager at P&J Live, commented: “We are thrilled to announce Safelift as our Lifting Inspection partners for another 3 years. This, coupled with their excellent technicians, who work alongside the in-house team, ensures that downtime is kept to a minimum.”

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Bridging the Gap

American Gas Association

Thats why the company developed a ride-along program in which contact center agents have the chance to step away from the phone and into the field with seasoned technicians. Each customer visit was different, and it was a great opportunity to be in the field and get a better look at how we operate, she said.

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Overcoming the IT/OT disconnect

SmartBrief

That fourth new member, operational technology, is a big deal. When it comes to OT, most folks will talk about how OT manages critical infrastructure elements such as our water systems, fuel pipelines and the electrical grids. To me, thats the miracle of operational technology and the critical quad. Let me explain.

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Largest Weekly Oil Rig Drop Since 2023 – Baker Hughes

Oil Gas Leads

While gas rigs saw a slight uptick, the overall trend reflects a cautious stance by operators amid weaker oil prices, shifting market dynamics, and growing geopolitical uncertainty. operators continue to scale back drilling activity, prioritizing financial discipline over aggressive expansion. Heres a concise summary of the latest U.S.

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